BT TV Youview & 3rd party router bug solved (IPC6023)

I recently switched my TV to BT Total Entertainment, but after tuning the Internet Channels I wasn’t able to watch any TV -> The box came up with an error code IPC6023.

After getting an engineer call out, the root cause of the problem was that you have to change some IPTV settings under (LAN->IPTV) in your 3rd party router (mine is an ASUS RT-AC5300) to the following settings:

  1. Enable multicast routing (IGMP Proxy)
  2. Enable efficient multicast forwarding (IGMP Snooping)

Then, after a restart or channel set-up, you should be able to receive all the channels. 

Alternatively, you can diagnose the problem by digging out your BT Homehub 5.

Posted by compusential_wp in Telecommunications, 0 comments